1. Overview
INS ("INS", "we", "our", or "us") is an international telecommunications company specializing in global SMS traffic exchange, carrier connectivity, messaging infrastructure, and virtual number services. This Privacy Policy explains how we collect, use, protect, and process information when you use our website, telecommunications platform, APIs, customer portal, and related services.
By accessing or using INS services, you acknowledge and agree to the practices described in this Privacy Policy.
2. Information We Collect
To deliver reliable telecommunications services, we collect information necessary for account management, service delivery, network operations, and security.
This may include:
Account information (name, company, email address, account credentials, authentication settings)
Business information (company details, partnership information, technical contacts)
Network and usage information (IP addresses, device information, login activity, API requests, SMPP sessions, routing logs, traffic statistics)
Virtual number and messaging activity required to provide our services
Communications exchanged with our support, technical, sales, or business teams.
- Account data: email address, hashed password, account preferences, chosen 2FA settings
- Usage data: API requests, rental history, dashboard sessions, IP address, user agent
- SMS content: the text of SMS messages received on your rented numbers, retained temporarily for you to access
- Communication: messages you send to our support team
3. How We Use Your Information
- We use collected information to:
- Deliver telecommunications services and SMS traffic exchange
- Establish carrier connectivity and business partnerships
- Operate virtual number infrastructure and enterprise messaging services
- Monitor network performance, routing quality, and service availability
- Detect fraud, abuse, spam, unauthorized access, and security threats
- Comply with applicable laws, regulations, and contractual obligations
- Improve our infrastructure, products, and customer experience.
4. Information Sharing
INS does not sell personal information to advertisers or data brokers.
Information may only be shared when necessary to:
Deliver telecommunications services
Complete carrier routing and message delivery
Support technical integrations with authorized partners
Comply with legal obligations or lawful governmental requests
Protect the security, integrity, and availability of our network and services.
5. Data Retention
Information is retained only for the period necessary to provide our services, maintain operational records, comply with legal requirements, resolve disputes, and protect network security.
Retention periods may vary depending on applicable regulations, carrier agreements, and operational requirements.
6. Security
INS implements carrier-grade security practices designed to protect our infrastructure and customer information.
Security measures include:
- Encryption of data in transit and at rest
- Secure authentication and optional multi-factor authentication (2FA)
- Continuous network monitoring
- Access control and activity logging
- Infrastructure security and threat detection
- Regular security reviews and operational monitoring.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion where legally permitted
- Request a copy of your information
- Object to certain processing activities
- Withdraw consent where applicable
Requests may be submitted to:
support@insroot.com
8. Cookies & Website Technologies
INS uses cookies and similar technologies to:
Maintain secure login sessions
Remember user preferences
Improve website functionality
Analyze website performance
Protect against fraud and unauthorized access
Users may control cookie preferences through their browser settings.
9. International Data Processing
As a global telecommunications provider, INS may process information across multiple countries to support international SMS traffic exchange, carrier connectivity, and worldwide service delivery.
Appropriate safeguards are implemented where required under applicable data protection laws.
10. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in our services, legal obligations, security practices, or operational requirements.
The latest version will always be available on the INS website.
11. Contact Information
For questions regarding this Privacy Policy or our data protection practices, please contact:
Privacy & Compliance Team
Email: support@insroot.com